HANDLING TIMES

All products are quality checked and dispatched 1-2 BUSINESS DAYS after an order is placed.

SHIPPING TIMES

SHIPPING COSTS

HOW DO I CHECK THE STATUS OF MY ORDER?

Once your order has shipped, you will receive an email notification / SMS from Westberry Home including a tracking number that can be used to check your order status. Please allow up to 72 hours for the tracking information to become available. 

CUSTOMER SUPPPORT

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at contact@westberryhome.com with your name and order number, and we will respond and resolve as soon as possible. 

Alternatively, you may also wish to contact us via our contact form located within our contact us page.

Customer Support Hours: 8AM-5PM AEST Mon-Fri

Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not fully satisfied, our return policy is designed to ensure a hassle-free process. Please read the details below.

1. Eligibility for Returns

• Time Frame: You can return most items within 14-days from the order delivery date.
• Condition: To be eligible for a return, the product must be in its original, unused condition and packaging. All original tags, labels, and accessories must be included.
• Proof of Purchase: A receipt, order confirmation, or proof of purchase is required to process returns.

2. Non-Returnable Items

The following items cannot be returned:

• Any changed or modifications to products 
• personalized or custom made products 
• Gift cards
• Final sale or clearance items (unless otherwise specified)

3. Process for Returns

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at contact@westberryhome.com to notify us of your intent to return the item(s).
2. Return Authorization: If your return is eligible, you will be issued a Return Authorization (RA) number and instructions on how to proceed.
3. Return the Item: Ship the item(s) back to us, ensuring the product is securely packaged to avoid damage during transit. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item.

4. Return Shipping

• Return Shipping Costs: Customers are responsible for return shipping costs, except in cases of damaged, defective, or incorrectly shipped items.
• Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

5. Inspection of Returned Items

Once your return is received and inspected, we will notify you about the status of your return.

After your return is processed, you will receive a full refund to your order original payment method.

6. Start your return

To Initiate your return, please contact us at contact@westberryhome.com or use out lice chat located at the bottom right of our website.

7. Customer Support

If you have any questions regarding our return policy or need assistance with a refund request, please feel free to contact us:

• Email: contact@westberryhome.com
• Live Chat
• Contact form via our contact us page

Customer Support Hours: 8AM-5PM AEST Mon-Fri

Thank you for your understanding and for choosing westberryhome.com